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Privacy Statement - CtrlWorks.net

(Last Updated: January 8, 2025)

1. Scope of Information Collection

We only collect necessary information when providing you with low-voltage intelligent products and services, including but not limited to:

  • ​​Basic Information​​: Company name, contact person, address, phone number, email (for contract signing and logistics communication).
  • ​​Technical Data​​: Device serial numbers, IP addresses, system logs (for product activation and troubleshooting).
  • ​​Website Behavior​​: Page visit paths and dwell time recorded via cookies (solely for optimizing user experience).

2. Purpose of Information Use

Your data will be strictly used for the following scenarios:

  • ​​Business Fulfillment​​: Order processing, logistics tracking, warranty services.
  • ​​Technical Support​​: Remote device status monitoring, secure firmware updates.
  • ​​Compliance Requirements​​: Meeting legal obligations such as customs clearance and tax reporting.

3. Data Sharing Principles

We commit to:

  • ​​Never selling​​ personal information to third parties.
  • ​​Limited Sharing​​: Providing necessary data to partners only under the following circumstances:
Recipient TypeShared ContentPurpose
Logistics (e.g., DHL)Recipient name/addressCross-border shipping
Certification (e.g., UL)Device technical parametersCompliance testing
Cloud Service ProvidersEncrypted operational logsServer maintenance

4. Your Rights

Under GDPR, CCPA, and other regulations, you have the right to:

  • ​​Access/Delete​​ provided personal information (submit requests via [email protected]).
  • ​​Opt-Out of Tracking​​: Disable cookies via browser settings (may affect some features).
  • ​​Account Deletion​​: Self-service via the official website’s personal center.

5. Security Measures

  • ​​Technical Safeguards​​: SSL encryption, regular penetration testing, tiered data storage.
  • ​​Internal Controls​​: Confidentiality agreements for all staff, principle of least privilege access.

6. Policy Updates

This statement may be revised due to business or regulatory changes. Major updates will be announced on our website or via email.

Special Notes

  • ​​Device Data​​: Operational data (e.g., energy reports) are anonymized by default; additional authorization is required to link to specific customers.
  • ​​Children’s Information​​: Our services are not directed at children under 13, and we do not knowingly collect such information.
  • ​​Contact for Inquiries​​: [email protected] (privacy officer responds within 48 hours).