1. Warranty Coverage
Covered Products:
All low-voltage smart products provided (incl. cabling systems, security devices, smart home modules, networking equipment).
Terms:
Material/workmanship defects under normal use. Valid purchase proof required.
2. Warranty Period
| Category | Standard Term | Special Provisions |
|---|---|---|
| Hardware | 2 years | Core components: 3 years* |
| Software | 1 year | Free version updates |
| OEM | Contract-based | Separate agreement |
*Note: Core components = key modules (e.g. main control chips, sensors).
3. Exclusions
- Physical damage (impacts, liquid ingress, unauthorized disassembly).
- Force majeure (lightning, floods).
- Compatibility issues with uncertified 3rd-party parts.
4. Global Service
Response:
- APAC: 24hr on-site/call support.
- EU/NA: 72hr solution (remote areas negotiable).
Spare Parts: Free replacement or equivalent alternative.
5. Claim Process
- Submit SN code + fault description via portal.
- Remote/onsite diagnosis by engineers.
- Free repair (in-warranty) or transparent quotation.
6. Disclaimer
Not applicable to:
- Second-hand/refurbished products.
- Unauthorized parameter modifications.
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